Tax season is fast approaching and tax payers are finding that the IRS customer service is lacking. Michael Hiltzik for the Los Angeles Times suggests that the blame may not be on the organization itself but on the federal government who has repeatedly cut funding for the agency. In the last thirty years the tax payer base has grown from 254 million people, collecting $1.1 trillion in revenue to 330 million people now dealing with over $3.5 trillion. During this time, the staff at the IRS has been cut by almost 30,000 and over the last decade, “the agency’s budget has declined by 20% in inflation-adjusted terms.” According to statistics published by the IRS National Taxpayer Advocate, last year only 11% of calls to the agency were answered. What does this mean for the IRS and the general taxpayer? Read more here: Don’t blame the IRS for its lousy service. Blame Congress
Tag: customer service
Governmental Step Child?
What do you feel when I say IRS? They rank about like Biblical tax collectors in most circles and after their scandalous conference spending along with $2.8 million in bonuses to tax-delinquent employees, it stands to reason. But another spending cut for the IRS may worsen the already growing issues in the areas of enforcement and customer-service functions that have occurred since the last reduction in funds. I mean, who enjoys listening to hold music for an hour just to find out how to properly complete section T-1 on Tax Form IDK WUM 44EZ?